24 May 2015

Customer Service Charter

As a response to complaints of poor customer service Council has developed the following charter regarding the level of service you should expect to get each and every time you contact the Council. Hopefully, this will set a higher service benchmark for our residents. What do you think?

OUR SERVICE COMMITMENT The City of Unley will listen to its customers and will strive to be responsive, innovative and effective in meeting customer needs. This Customer Charter is a public statement that reflects our customer service commitment to, and provides the framework for what can be expected of us.


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