New Customer Service

On Friday a new customer service programme went live. This programme should enable better service from the time you make a request or query until this service is completed. It has long been a complaint of many, including elected members, that requests made are sometimes not followed through and when the request has been completed no one gets back to you or us and tells us that it has been completed or why delays have occurred and the matter taking longer than expected. Any feedback on the system will be used to improve efficiency.